Privacy Policy
Last Updated: September 2026
Phone: (855) 772-1488 | Email: frm@forwardrevenue.net | forwardrevenue.net
This Privacy Policy explains how Forward Revenue Management collects, uses, discloses, and protects personal information through our website, our forms, our communications channels, and our related business activities.
1. Who We Are
Forward Revenue Management, LLC ("Forward Revenue Management," "we," "our," or "us") provides medical billing, revenue cycle management, credentialing, practice management, consulting, and technology management services to healthcare practices. We are a business-to-business professional services company. This website does not process appointments, orders, or online payments.
Please also review our Cookie Policy, Terms of Use, SMS Terms and Conditions, and Accessibility Statement. By using our website (the "Site") or providing your information to us, you acknowledge that you have read and understood this Policy.
2. Notice at Collection
We collect the categories of personal information described in Section 3 for the purposes described in Section 5. We retain that information according to the criteria described in Section 10.
We do not ask you to provide sensitive personal information, including protected health information (PHI), through forms on the Site. Please do not submit PHI or other sensitive personal information through our general contact, consultation, or website forms. A link to this Policy is provided at or above the submit button on every form.
3. Information We Collect
3a. Information You Provide
We collect personal information you voluntarily provide when you contact us, complete a form, request a consultation, or communicate with our team. This may include:
- Full name
- Email address
- Phone number, including mobile phone number
- Business name and job title, where relevant
- Details about your inquiry or the services you are seeking
- Messages, inquiries, and correspondence
3b. Information Collected Automatically
When you visit the Site, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time on page, and navigation paths
- Referring website
- Date and time of visit
- Cookie identifiers
- Approximate geographic location derived from IP address
This information is collected through Google Analytics. See our Cookie Policy and Section 7 below.
3c. Information From Third Parties
We may receive information about you from referral partners, social media platforms when you interact with our pages, and publicly available sources.
4. Tools and Services We Use
The Site is built and operated using a number of third-party tools and services. This section describes the tools we use and what each does with your information. Each provider processes data independently in accordance with its own privacy policy.
Website platform and hosting
The Site is hosted on a third-party website platform, which sets cookies that allow the Site to function securely. The platform processes this information as a service provider on our behalf.
Website analytics
We use Google Analytics to understand how visitors interact with the Site. This service collects your IP address and device and browser identifiers, along with information about the pages you view and how you navigate. That data is transmitted to Google, which processes it as our service provider. Analytics cookies load only after you allow them. You may also opt out of Google Analytics across all websites using the Google Analytics Opt-Out Browser Add-On.
Forms, contact, and business records
Information you submit through forms on the Site is delivered to us by email and may also be stored in a customer relationship management platform so that we can respond to you and keep a record of our correspondence. These platforms process that information as service providers on our behalf.
Email communications
If you subscribe to our email list or opt in to receive email updates, your contact details are stored in an email marketing platform that sends those messages on our behalf. Every marketing email includes an unsubscribe link.
Spam protection
Our forms are protected by Google reCAPTCHA, which distinguishes real visitors from automated bots. It runs invisibly and does not require you to complete a challenge. reCAPTCHA collects hardware and software information and sends it to Google for analysis. This use is subject to Google’s Privacy Policy and Terms of Service. reCAPTCHA is necessary for the security of our forms.
Accessibility tool
The Site may include a third-party accessibility widget that lets you adjust display settings such as text size and contrast. Where present, it may store your display preferences on your device. See our Accessibility Statement for more about this tool and its limits.
Consent applies to all of the above. Cookies and scripts that are not essential for the Site to function are blocked until you give permission through our cookie banner. If we add or change a tool, it remains subject to the same permission requirement, and we update this Policy and our Cookie Policy accordingly.
5. How We Use Your Information
| Purpose | Data Used | Why We Collect It |
|---|---|---|
| Responding to inquiries | Identity, Contact, Communications | To answer your questions and follow up on your request |
| Providing our services | Identity, Contact, Service details | To deliver the services you have requested or contracted for |
| Website analytics and performance | Technical, Usage | To understand how visitors use the Site and improve it |
| Email communications | Identity, Contact | To send updates and marketing information you have opted into |
| Security and fraud prevention | Technical, Usage | To protect our forms and systems from abuse |
| Legal compliance | Identity, Contact, Technical | To comply with legal obligations and protect our rights |
| Business administration | Identity, Contact | To manage relationships and business operations |
We do not use your personal information to make decisions that produce legal or similarly significant effects about you without human involvement.
6. How We Share Your Information
We do not sell your personal information for money, and we do not use advertising or retargeting tools on this Site.
Service providers and vendors
We share personal information with vendors who help us operate the Site and deliver services, including website hosting, website analytics, customer relationship management and form handling, email marketing, text messaging platforms, security and spam prevention (reCAPTCHA), and accounting, insurance, and legal advisors. These vendors are permitted to use your information only as needed to perform services on our behalf.
Legal requirements
We may disclose personal information if required by law, court order, subpoena, or other legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of Forward Revenue Management, our clients, or the public.
Business transfers
If Forward Revenue Management is acquired by, merges with, or transfers assets to another company, your personal information may be transferred as part of that transaction.
De-identified and aggregated data
We may use and share information that has been de-identified or aggregated so that it can no longer reasonably be associated with any individual.
Text message data is excluded from all of the above. Mobile phone numbers and text message opt-in consent are never sold, rented, or shared with third parties or affiliates for their marketing purposes.
7. Cookies and Tracking Technologies
We use cookies on the Site. Cookies that are not essential are blocked until you give permission through our cookie banner.
- Essential. Required for the Site to function, remember your cookie choice, and protect our forms (reCAPTCHA). These load automatically and cannot be disabled.
- Analytics. Google Analytics helps us understand Site usage. Loaded only after you allow them.
See our Cookie Policy for full detail. You may change your choice at any time using the "Manage Cookies" link in the Site footer.
8. Text Message Communications
If you provide your mobile phone number, you may receive text messages from a member of our team related to a specific business matter, such as scheduling, billing, credentialing, or document requests. We do not operate a recurring automated or promotional text messaging program.
Text message consent and mobile phone numbers are never sold, rented, or shared with third parties or affiliates for marketing purposes.
For full details, see our SMS Terms and Conditions.
9. Data Security
We take reasonable administrative, technical, and physical precautions to protect personal information from unauthorized access, misuse, and disclosure. The Site uses HTTPS. Access to personal information is limited to personnel and service providers who need it for a specific business function.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information using commercially reasonable practices.
10. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
| Category | How long we keep it |
|---|---|
| Inquiries and contact form submissions | For the duration of the inquiry and any relationship that results from it. If no relationship results, the information is deleted on our regular review cycle. |
| Client and project records | For the duration of the relationship, plus the period required by applicable tax, accounting, and limitations rules. |
| Records held in our customer relationship platform | For the duration of the relationship and a reasonable period afterward. You may ask us to remove your information at any time. |
| Email marketing list | Until you unsubscribe. |
| Text message opt-in and opt-out records | For the duration of your consent, plus the period needed to evidence that consent under applicable law. |
| Website analytics data | As set by the cookie durations described in our Cookie Policy and the retention configuration of our analytics platform. |
| Privacy rights request records | 24 months, as required by law. |
When personal information is no longer needed, we delete or de-identify it.
11. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the following rights.
- Right to know. Request the categories and specific pieces of personal information we have collected about you.
- Right to delete. Request deletion of your personal information, subject to legal retention requirements.
- Right to correct. Request correction of inaccurate personal information.
- Right to opt out. Opt out of optional cookies. Use the "Manage Cookies" link in our footer.
- Right to data portability. Request a copy of your personal information in a portable, readily usable format.
- Right to non-discrimination. You will not receive discriminatory treatment for exercising your privacy rights.
- Right to appeal. If we deny your request, you may appeal by replying to our response or contacting us using the details below. We will respond to an appeal in writing within 45 days.
How to submit a request. Contact us at frm@forwardrevenue.net or (855) 772-1488.
Our response. We will acknowledge your request promptly and respond to verifiable requests within 45 days. If a request is complex, we may extend that period by an additional 45 days and will notify you within the initial period. We may need to verify your identity before processing your request.
Authorized agents. You may designate an authorized agent to submit a request on your behalf. We may require written authorization and verification of your identity.
12. PHI and Client Services Information
This Privacy Policy primarily addresses personal information collected through our public website and related marketing and business development communications. In providing medical billing, revenue cycle management, practice management, credentialing, and other services to healthcare clients, Forward Revenue Management may process protected health information (PHI) and other sensitive information on behalf of those clients. Such information is handled pursuant to applicable law, including HIPAA where applicable, our Business Associate Agreements, and our contractual obligations to our healthcare clients. This Privacy Policy is not intended to replace or modify those obligations.
13. Sensitive Personal Information
We do not ask you to provide sensitive personal information through forms on the Site, and we ask that you not include it in messages or attachments submitted through the Site.
14. State-Specific Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable state privacy law. If you would like to make a request regarding your personal information, please contact us using the information below, and we will respond consistent with any rights that apply to you under applicable law.
15. Children’s Privacy
The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16 through the Site. If we learn that we have collected personal information from a child under 16, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at frm@forwardrevenue.net.
16. Third-Party Links and Platforms
The Site may contain links to third-party websites, including social media pages and review sites. We are not responsible for the content or privacy practices of those sites. When you use them, the provider’s privacy notice applies in addition to ours.
17. Changes to This Policy
We may update this Policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top and post the revised version on the Site. Your continued use of the Site after an update constitutes acceptance of the revised Policy.
18. Contact Us
If you have questions about this Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
Phone: (855) 772-1488
Email: frm@forwardrevenue.net